Frequently Asked Questions (FAQ)

  • How does the combination lock work?
    The bag includes a combination lock so only you can open it. The default code is 000. To change it, hold down the reset button, set your new combination, and release to save it.

  • How long does shipping take?
    All orders include insured, tracked shipping. Estimated delivery times after dispatch are:
    • USA: 3‑7 business days.
    • UK, Europe, Australia, Canada: 7‑18 business days.
    • Rest of world: 14‑20 business days.
    Times may vary during peak seasons.

  • Can I return the product if I’m not satisfied?
    Yes — you get a 30‑day risk‑free trial. If you’re not happy, we’ll refund you.

  • How do I use the USB port?
    Connect your power bank inside and charge your phone via the external port — no need to open the bag.

  • Is the bag water‑resistant?
    The Oxford fabric repels light rain and splashes, keeping your belongings dry in unexpected weather.